Welcome to Elite Goods Sarl. We value your satisfaction and aim to provide a transparent and seamless shopping experience. Please review our policies regarding shipping, returns, and refunds below.
1. Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines based on your location:
Mainland France and Belgium
We offer a free self-service return service for our customers in mainland France and Belgium.
- 45-Day Window: You must use your return label within 45 days of the purchase date to qualify for a return.
- Free Returns: Your first return label for any order is free of charge, and we will cover the delivery costs.
- Additional Returns: If you require more than one return label for the same order, a fee of €4.50 will be charged per additional package.
Other Locations & Independent Returns
- Local Carriers: You may choose to return items via your local carrier. Please note that in this instance, return shipping costs are at the customer’s own expense.
2. Refund Process
Once your return is received at our warehouse, we will begin the refund process.
- Timeline: Refunds are typically processed within 7 working days of receiving your return package.
- Seasonal Delays: During sales seasons, please allow an additional 3 to 5 business days for processing due to high volume. We appreciate your patience during these periods.
- Non-Refundable Fees: Please note that original shipping costs, processing fees, and shipping guarantees are non-refundable.
Refund Method
Unless otherwise arranged with our Customer Service team, refunds are automatically credited to your SHEIN Wallet.
- Flexibility: You can use your wallet balance to deduct the amount from your next order or transfer the balance to your personal bank account at any time.
- Confirmation: You will receive a confirmation email as soon as your refund has been successfully processed.
3. Important Limitations
- 90-Day Support Window: If you encounter any issues with your return, you must contact our Customer Service team within 90 days of your original order date.
- Policy Deadline: Once the 90-day period has passed, we will no longer be able to process return requests or resolve issues related to that specific order.
4. Privacy & Data Rights
At Elite Goods Sarl, we take your privacy seriously. For information on how we handle your data during the return process, or to exercise your data rights, please visit our Privacy Center.
If you have questions, suggestions, or need to file a complaint regarding privacy, please select the appropriate category in our Privacy Center or contact our support team directly.
