How long do I have to return an item and do I have to pay the fees?

The free self-service return service is only available in mainland France and Belgium.

Here are the return policies for orders in mainland France:

1. Use your return label within 45 days of purchase, we will cover the delivery costs.

2. For more than one return label on the same order, the fee will be €4.50 per additional package.

3. You can also return the item via your local carrier, but at your own expense.

How can I get my refund?

1. Refunds are usually processed within 7 working days of receiving your return package.

During the sales season, processing returns at our warehouse takes a little longer. Your refund will be delayed by approximately 3 to 5 business days. We apologize for any inconvenience.

2. Original shipping costs, processing fees and shipping guarantee are non-refundable.

3. Unless you have arranged otherwise with our customer service, your refund will be automatically credited to your SHEIN Wallet. You can then deduct the refund amount from your next order or, if you prefer, transfer it to your personal bank account at any time. You will receive a confirmation email as soon as your refund is processed.

If you have any problems with your return, please contact customer service within 90 days of your order; once this period has passed, we will no longer be able to process your return request.